#SIGMA CLIENT RELATIONSHIP MANAGER FOR WEB DEVELOPER HOW TO#

#SIGMA CLIENT RELATIONSHIP MANAGER FOR WEB DEVELOPER HOW TO#

Below, some advice about how to adapt Six Sigma methods to service processes.ġ. The issue is no longer whether Six Sigma should be considered it's when and how. Financial institutions, consumer products companies, and health care firms are all jumping on the Six Sigma bandwagon.īesides, Six Sigma's off-the-shop-floor successes are too significant to ignore. What's more, you'd be surprised by how many highly personalized services have standardized component processesfor example, filling out forms or obtaining follow-up information that, when streamlined, can improve the level of service that the customer experiences. Nevertheless, many of the lessons learned from the production lines are relevant to service processes. Six Sigma won't work for every service process, and adjustments may be required for it to suit even those processes for which it does apply. 'But every customer is different,' some bankers, lawyers, and doctors may quickly counter, warning that standardizing processes will result in inferior service. Not surprisingly, financial institutions, consumer products companies, and health care firms are all jumping on the Six Sigma bandwagon.

Dow Chemical, for example, estimates that the application of Six Sigma to environmental health, and safety services has saved the company $130 million in the past two years other initiatives are under way for corporate R&D, finance, information systems, legal, marketing, public affairs, and human resources processes. Companies are using it to shape up such nonmanufacturing processes as accounts receivable, sales, and R&D. General Electric, AlliedSignal, and other well-known manufacturers credit Six Sigma with billions of dollars in savings.īut Six Sigma is not just for nuts and bolts anymore. Its goal is to eliminate waste by achieving near-perfect results (Six Sigma-level quality means no more than 3.4 defects per million). Six Sigma was originally developed at Motorola in the 1980s for production processes because of the high volume and the high degree of standardization that define such activities.

But today service firmsand service functions within almost every sectorare also using Six Sigma methods to boost performance. Six Sigma programs have traditionally been prescriptions for quality improvement in manufacturing industries.

Sigma client relationship manager for web developer